Amazon ASIN

Author:
Jeff Baum

What should you do when your Amazon ASIN is suppressed due to a safety complaint, customer complaint, or for violating the Amazon Sellers Agreement?

Submit all relevant safety testing data and certification for the item.
Include testing specifically related to the incident in question. PLEASE NOTE: An MSDS does not suffice for safety testing. You may need to reach out to the manufacturer of the product for the details you might not have.
If you have questions about the appropriate standards for the product, please contact Testing Partners directly.
Review your records: is this a known issue/complaint? If so, what actions have you taken to resolve the root cause of the issue in order to prevent future incidents?
Always ask for the product to be returned back to you to investigate or at least have photos provided from customer or complainant.
What corrective actions are you planning to implement after you became aware of this incident/concern? What is the time frame for them to be implemented to your internal process?
Do you have a Product Safety or Product Quality Control system in place to identify potential product safety issues?
To your knowledge, have any design changes been done to the product recently? If so, when was the product modified and what changes were implemented?
Has the product been part of a recall?
Provide images of the product (front, back, accessories, and packaging). Images should include: model/serial number; safety/compliance marks; logos and safety labels; warnings on the product or packaging.
Provide a copy of the instruction manual.

If you are unsure of where to begin to ensure you meet all Amazon seller requirements, please contact Testing Partners at (862) 243-2329 or customerservice@testingpartners.com.